Shaun Smith
Shaun Smith began his career in the airline industry working with British Airways in a number of senior customer service and operations roles. He became Head of Customer Service, Sales and Marketing Training worldwide for British Airways at the time the airline was becoming privatised in the mid-1980s and...
Tao Liang
Tao Liang is a blogger, best known as Mr. Bags to his more than 10 million social media followers. Liang was China’s third most influential fashion blogger in 2017, according to BNP Paribas 2017 rankings. Blogging across Weibo and WeChat, Liang’s encyclopaedic knowledge of fashion and the luxury handbag...
Andrew McMillan
Andrew McMillan is a renowned service and sales culture specialist. He spent more than 20 years with the John Lewis Partnership where he led customer service across the department store division, with 20,000 customer-facing Partners in 26 stores across the UK. As a consultant he has worked with clients...
Michael Jordaan
Michael Jordaan, venture capitalist and wine enthusiast, stepped down as CEO of First National Bank (FNB) one of SA’s largest banks with a customer base of nearly nine million, in 2013 to pursue his passion for entrepreneurship. The former banker now heads up a private investment company, Montegray Capital...
Catherine DeVrye
Catherine is a best-selling author of 8 non-fiction books and past winner of the Australian Executive Woman of the Year Award. She is an outstanding communicator with proven international management experience in the private and public sectors-speaking globally on customer service, change and turning obstacles to opportunities in our...
Lynne Franks OBE
Lynne Franks is recognised as one of the world’s top experts in PR & Branding; Women’s Engagement and Consumer Trends Prediction. She is an experienced speaker on international platforms on sustainability, conscious business practices, circular economy and systems; stakeholder communication and women’s leadership in community, business and the post-covid...
Michael Solomon
Michael Solomon’s books, including Consumer Behaviour: Buying, Having, and Being, are some of the most widely used books on the subject of marketing and understanding consumers in the world. Solomon advises global clients on marketing strategies to make them more consumer-centric. He regularly appears on television shows including The...
Raul Krauthausen
Raul Krauthausen is an award-winning communication manager, and designer of innovative social projects. He has worked for more than 10 years in the internet and media business world. Since 2010 Raul has been involved in the development of the internet platform Wheelmap.org, an open and free online map for...
Ron Kaufman
Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years....
Kerry Johnson
Kerry Johnson is known as “America’s Business Psychologist” and is a best selling author and speaker based in California. He is well known for discussing topics such as “How to Read Your Consumer’s Mind” and “How to Increase Your Business by 80% within 8 weeks”. Not only does he...
